Privacy Policy

Effective Date: March 18, 2026
Last Updated: March 18, 2026

Fuse Mental Health (“we,” “our,” or “the Practice”) is committed to protecting the privacy, security, and accessibility of all individuals who engage with our services. This document describes how we collect, use, and safeguard personal and health information, outlines your rights under applicable privacy laws including the Health Insurance Portability and Accountability Act (HIPAA), and affirms our commitment to accessibility. By using our website or engaging in our services, you acknowledge and agree to the practices described herein.

We provide psychotherapy, psychiatric care, ketamine-assisted therapy, and psychedelic integration services. This policy applies to all interactions with our practice, including in-person care, telehealth services, and digital communications. We collect personal information such as name, date of birth, contact details, emergency contacts, and insurance or payment information, as well as protected health information including medical and psychiatric history, symptoms, diagnoses, treatment plans, medication records, session notes, and information related to ketamine or other treatments. In addition, limited technical information may be collected through our website, such as IP address, browser type, device information, and general usage data.

The information we collect is used to provide, coordinate, and manage your care, support clinical decision-making, process billing and insurance claims, communicate regarding appointments and services, comply with legal and regulatory requirements, and improve the quality and safety of care. We adhere to the “minimum necessary” standard when using or disclosing information, ensuring that only the information required for a given purpose is accessed or shared.

This document also serves as our Notice of Privacy Practices under HIPAA. We may use or disclose your protected health information without your written authorization for purposes of treatment, payment, and healthcare operations. This includes coordination with other healthcare providers, billing and reimbursement processes, and internal activities such as quality improvement and staff training. We may also disclose information as required by federal, state, or local law, in response to court orders or legal processes, to report suspected abuse or neglect, to prevent or reduce a serious and imminent threat to health or safety, or for certain public health activities. Any uses or disclosures outside of these permitted purposes will require your written authorization, which you may revoke at any time in writing, subject to applicable legal limitations.

You have important rights regarding your health information. You have the right to access and obtain copies of your records, request amendments to inaccurate or incomplete information, request restrictions on certain uses or disclosures, request confidential communications through alternative means, and receive an accounting of certain disclosures. You also have the right to receive a copy of this notice in paper or electronic form. In some cases, requests may be denied as permitted by law, and you will be provided with a written explanation if applicable.

We maintain strict confidentiality of your information and implement administrative, physical, and technical safeguards designed to protect it. These safeguards include secure electronic health record systems, access controls, staff training on confidentiality practices, and the use of encrypted communication platforms where available. While we take reasonable and appropriate measures to protect your information, no system can guarantee absolute security.

We offer telehealth and electronic communication services to enhance accessibility and flexibility of care. These services are provided through secure platforms when possible; however, all electronic communications carry inherent risks. By engaging in telehealth or electronic communication, you acknowledge and accept these risks.

We do not sell or rent your personal or health information. Information may be disclosed with your written authorization, for treatment, payment, and healthcare operations, as required by law, or in emergency situations where disclosure is necessary to prevent harm. We may also utilize third-party service providers for functions such as billing, scheduling, telehealth, or electronic records. These providers are expected to comply with applicable privacy and security standards, including HIPAA where required.

Our website may use cookies and similar technologies to enhance user experience and improve functionality. You may adjust your browser settings to limit or disable cookies, although some features of the website may not function as intended. We retain records in accordance with applicable federal and state laws, licensing requirements, and professional standards, with retention periods varying depending on the type of record and governing regulations.

We are committed to ensuring that our services and digital platforms are accessible to all individuals, including those with disabilities. We strive to maintain a website that is user-friendly and compatible with assistive technologies, and we aim to provide reasonable accommodations for both in-person and telehealth services. If you experience difficulty accessing any part of our website or services, we encourage you to contact us so that we may provide assistance and appropriate accommodations.

We reserve the right to update this Privacy Policy, Notice of Privacy Practices, and Accessibility Statement at any time. Any changes will be posted on our website with an updated effective date. Continued use of our services following such updates constitutes acceptance of the revised terms.

If you have questions, concerns, or requests related to your privacy rights or accessibility needs, please contact:

Fuse Mental Health

1050 Queen St, Suite 200

Honolulu, HI 96814

(650) 275-2585

support@fusementalhealth.com